“Our new vendor puts us in a position to work …much more closely with their customer service team to make sure that everyone’s happy,” says Alicia Brown, the church’s lead for social media and projects. Photo: Contributed.
The Anglican Church of Canada has a new online bookstore—and ordering books and other resources should be faster and easier as a result, the church staffer tasked with managing the switch to the new e-store says.
On Aug. 4, the church switched from its previous distributor, Paris, Ont.-based Parasource, to a new partner, Gilmore Global, based in Kanata, Ont.
The church’s arrangement with Gilmore will see it more involved in customer service than it was with Parasource— which should mean a more seamless ordering experience, says Alicia Brown, communications manager for the Anglican Church of Canada.
“We’re just trying to be a little bit closer in resourcing Anglicans effectively, having that direct communication with them,” she says. “I think that was sort of a disconnect for us in the past.”
“We now have a website that is dedicated only to our resources, and we can put front and centre the materials that Anglicans are looking for,” she says. “I’m really excited about that.”
Read Tali Folkins' article at anglicanjournal.com
Browse the new online store at anglican.gilmore.ca/